Privacy Policy
How we protect and use your personal information
Introduction
Welcome to our Privacy Policy. Your privacy is critically important to us, and we are committed to protecting your personal information and being transparent about what information we collect and how we use it.
This policy applies to all information collected through our website and any related services, sales, marketing, or events.
Information We Collect
Personal Information
- Contact details (name, email address, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Account credentials and preferences
Automatically Collected Information
- Device information and IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
Primary Uses
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Personalize your shopping experience
- Process payments and prevent fraud
Communication
- Send promotional emails (with your consent)
- Notify you about new products and special offers
- Request feedback and reviews
- Send important policy updates
Analytics & Improvement
- Analyze website usage and performance
- Improve our products and services
- Develop new features and functionality
- Ensure website security and prevent abuse
Data Sharing & Disclosure
Service Providers
We share information with trusted third parties who assist us in operating our website and conducting our business, including:
- Payment processors (Stripe, PayPal)
- Shipping carriers (UPS, FedEx, USPS)
- Email marketing platforms
- Analytics and customer support tools
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security assessments
- Limited access to personal information
- Employee training on data protection
Payment Security
All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store your complete payment card information on our servers.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Your Rights & Choices
Access and Control
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
Marketing Communications
You can opt-out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Updating your preferences in your account settings
- Contacting our customer support team
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
International Transfers
Data Transfer
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
Safeguards
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:
- Standard contractual clauses
- Adequacy decisions
- Other legally approved mechanisms
Specific Regions
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws regarding international data transfers.
Children's Privacy
Age Restrictions
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
Parental Control
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove that information from our servers.
Verification
If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information.
Policy Updates
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: contact@dilaraa.com
Phone: +91-9833259443 / 9004811338
Address: Mumbai, Maharashtra
We typically respond to privacy-related inquiries within 48 hours.
Your Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.